Contact

Something wrong with an order, a question about sizing, or a fit that didn't work out — use the form below and a human replies within one business day. Usually sooner.

Prefer email? Write to support@plainwellmarket.com — same inbox, same one-business-day reply.

Before you write

A lot of questions are already answered on the FAQ page — shipping windows, what's returnable, how our sizing runs. If your answer is there you'll get it faster than we can type it.

What to include

• Order number if you have one — it's in your confirmation email
• The product, and which size or colour
• A photo if something arrived damaged or wrong. It's the fastest route to a refund or replacement — we won't ask you to ship it back.

What we can sort out

Order status and tracking. Exchanges and returns inside the 30-day window. Sizing advice before you buy — tell us your usual size in a brand you own and we'll tell you what to order. Anything that arrived damaged, wrong, or never turned up.

Our hours

We answer messages Monday to Friday. Anything that lands over the weekend gets picked up Monday morning. One business day is a commitment, not an estimate — if we're going to miss it, we'll tell you why.